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Terms & Conditions
Welcome to The Lighting Showroom on-line. If you wish to purchase from our on-line catalog, you accept these
conditions. Please read them carefully. The Lighting Showroom reserves the right to modify or change the Terms
and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them
carefully before you use this website.
Warranties:
Most products sold by The Lighting Showroom are covered by the manufacturer's warranty. If you have purchased a
product from us and find it to be defective, please contact Customer Support at 603-471-3299 for assistance in
processing your claim. We will in no uncertain terms or conditions be liable for installalation fees of any kind.
Defective Products:
If within (14) days of receiving your order, any product proves to be defective, contact us immediately. Do Not
Ship the product back without contacting us first for an (RGA) # and return instructions. After we receive the
defective merchandise, we will test it, if need be, and we will replace the product.
Delivery:
Orders take approximately 2 to 3 weeks for delivery depending on availability. Occasionally production schedules
change and a product will be temporarily out of stock. This can cause delays. Backorders are beyond our control.
Please contact us at 603-471-3299 if your order has not been received for an estimated time of arrival. We will
contact you by e-mail or phone with any backorder information we receive.
Shipping Damage:
If the packaging appears to be damaged on the outside, please refuse to accept it from the carrier; or please
make sure when signing the shipper's proof-of delivery slip, you include a note stating the package is or appears
to be damaged. If you do accept a damaged shipment, please inform us and the carrier (ups, fedex, ect.,)
immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the
carrier yourself.
Returns:
HOLD ONTO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization number
(RGA) has been issued and the product is returned in the original manufacturer's packaging. Products may be
returned within 14 days of receiving them. The products must be brand new (never used or installed) and in
perfect condition with all of the manufacturer's packaging in tact. In order to keep our prices at their lowest,
we charge a 25% restocking fee. Your original shipping charges will not be refunded, if applicable.
Orders returned after 14 days or without an RGA # will not be accepted. You are responsible for shipping the
item back to us at your expense.
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